Renewals

Track expiring certificates and drive retention before they lapse.

Renewals due (60 days)

6

Total renewal value

RM 57,220

Overdue

2

Immediate action required
High retention risk

3

Renewal pipeline

Certificates by time to expiry

Retention playbook

Suggested next actions

  1. 1Call all High-risk participants within 48 hours
  2. 2Send personalised renewal quote via WhatsApp
  3. 3Offer loyalty rebate for 3+ year participants
  4. 4Escalate overdue fleet accounts to branch manager

Renewal register

All certificates approaching or past expiry

MTR-88213Ahmad Faizal bin OsmanRM 2,180HighUrgent
MAR-71204Datuk Zainal HoldingsRM 48,600HighUpcoming
FIR-39880Kedai Runcit MajuRM 3,400HighOverdue
MTR-87001Rajesh KumarRM 1,980MediumOverdue
PA-54120Tan Wei MingRM 640LowQuoted
TRV-11902Siti Nurhaliza binti KarimRM 420MediumUpcoming